"When we come to [work] we bring an attitude. We can bring a moody attitude and have a depressing day. We can bring a grouchy attitude and irritate our coworkers and customers. Or we can bring a sunny, playful, cheerful attitude and have a great day."

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Don't get me wrong. I like Disney World. The rest rooms are clean enough for neurosurgery, and the employees say things like "Howdy, folks!" and actually seem to mean it. You wonder: Where do they get these people? My guess: 1952. I think old Walt realized, way back then, that there would eventually be a shortage of cheerful people, so he put all the residents of south western Nebraska into a giant freezer with a huge picture of Jiminy Cricket on the outside, and the corporation has been thawing them out as needed ever since.

— Dave Barry